Privacy Policy – Finwise
Privacy Policy – Finwise: Smart Loan & EMI Planner
Welcome to Finwise: Smart Loan & EMI Planner. This Privacy Policy explains how information may be collected, used, and safeguarded when you use our application.
By accessing or using Finwise: Smart Loan & EMI Planner, you agree to the practices outlined in this Privacy Policy.
Information We Collect and How We Use It
Finwise: Smart Loan & EMI Planner is a financial utility application designed to help users estimate loan eligibility, calculate EMI amounts, and support financial decision-making.
The app can be used without creating an account or signing in.
Finwise does not request or store highly sensitive personal information such as:
Passwords
Banking login details
Credit or debit card information
Government-issued identification numbers
However, some technical and diagnostic information may be collected automatically through integrated third-party tools and services to maintain and improve app performance.
Customer Support
Finwise provides an in-app customer support feature that allows users to contact us regarding issues, feedback, or assistance.
When submitting a support request, users may voluntarily provide:
Name
Email address
Description of the issue or message
Support requests may be securely stored using Firebase Firestore for the purpose of managing customer inquiries and resolving issues.
This information is used only to:
Respond to support inquiries
Provide assistance
Troubleshoot and resolve technical problems
Improve app quality and services
We do not sell or disclose support-related information to unauthorized third parties.
Third-Party Services
Finwise may use trusted third-party services to support app functionality and enhance user experience, including:
Google Play Services
Google AdMob
Firebase
Firebase Analytics
Firebase Crashlytics
Meta SDK
You can learn more about these services here:
Google Play Services: https://policies.google.com/privacy
Google AdMob: https://support.google.com/admob/answer/6128543
Meta SDK: https://www.facebook.com/privacy/policy
These services may automatically collect limited technical and device-related information as part of their normal operation.
Advertising
Finwise may display advertisements through Google AdMob.
Advertising providers may collect certain device identifiers and related technical information to serve relevant advertisements, measure ad performance, and support analytics.
Learn more about Google advertising policies here:
https://policies.google.com/technologies/ads
Analytics and Performance Monitoring
To improve reliability and user experience, Finwise uses services including:
Firebase Analytics
Firebase Crashlytics
Meta analytics tools
These services help us:
Monitor application performance
Detect and fix crashes
Improve stability and functionality
Understand feature usage
Enhance overall user experience
Deliver better updates and improvements
Log Information
In the event of an app error or malfunction, diagnostic information may be collected through third-party tools.
This information may include:
IP address
Device model
Operating system version
App version
Date and time of usage
Crash details
Performance and diagnostic statistics
This data helps us identify issues and improve app reliability.
App Updates
Finwise may receive periodic updates to improve:
Security
Features
Stability
Performance
User experience
Users are encouraged to keep the application updated to benefit from the latest improvements and security enhancements.
Data Security
We take reasonable and commercially acceptable measures to protect information processed through the app.
While we work to maintain secure systems, no method of internet transmission or electronic storage can be guaranteed as completely secure.
Because Finwise does not provide account registration or login services, we do not maintain password records or financial account credentials.
Children's Privacy
Finwise is not intended for children under the age of 13.
We do not knowingly collect personal information from children below this age. If you believe that a child has submitted personal information through the app, please contact us so that appropriate action may be taken.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time.
Any updates will be published on this page along with a revised effective date. Users are encouraged to review this policy periodically to stay informed.
Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact us:
Email: finlora.support@gmail.com