Privacy Policy – Finova
Privacy Policy – Finova: Easy Loan Eligibility
Welcome to Finova: Easy Loan Eligibility ("Finova", "App", "we", "our", or "us"). This Privacy Policy explains how information may be collected, processed, and protected when you use our application.
By downloading, accessing, or using Finova, you acknowledge and agree to the practices described in this Privacy Policy.
Overview
Finova is a financial utility application designed to assist users with:
- Loan eligibility estimation
- EMI calculations
- Financial planning calculations
- Loan-related informational tools
The application is intended solely for informational and calculation purposes and does not require user registration or account creation.
Information We Collect
Finova does not request, collect, or store highly sensitive personal information such as:
- Passwords
- Banking credentials
- Credit or debit card details
- Government-issued identification numbers
- Financial account login information
However, certain technical and operational data may be collected automatically through integrated third-party services to support app functionality, security, analytics, and performance monitoring.
Customer Support Information
Finova provides a support feature that enables users to contact us for assistance, feedback, or issue reporting.
When submitting a support request, users may voluntarily provide information such as:
- Name
- Email address
- Support message or issue description
Support requests may be securely stored using Firebase Firestore or similar cloud-based services to help us manage and resolve customer inquiries.
The information submitted through support channels may be used to:
- Respond to user inquiries
- Provide technical assistance
- Investigate reported issues
- Improve app performance and reliability
- Enhance customer support services
We do not sell, rent, or share support-related information with unauthorized third parties.
Third-Party Services
To provide and improve our services, Finova may integrate trusted third-party platforms, including:
- Google Play Services
- Google AdMob
- Firebase
- Firebase Analytics
- Firebase Crashlytics
- Meta SDK
These providers may collect limited technical and device-related information as part of their standard operations.
For additional information, please review their privacy policies:
Google Play Services: https://policies.google.com/privacy
Google AdMob: https://support.google.com/admob/answer/6128543
Firebase: https://firebase.google.com/support/privacy
Meta: https://www.facebook.com/privacy/policy
We are not responsible for the privacy practices of third-party services and encourage users to review their policies directly.
Advertising
Finova may display advertisements supplied by Google AdMob and other advertising partners.
Advertising providers may automatically collect certain device identifiers and technical information to:
- Deliver relevant advertisements
- Measure advertising effectiveness
- Prevent fraudulent activity
- Generate analytics and reporting
Additional information about Google's advertising practices can be found at:
https://policies.google.com/technologies/ads
Analytics and Application Performance
To better understand app usage and maintain a reliable user experience, Finova utilizes analytics and performance monitoring tools, including:
- Firebase Analytics
- Firebase Crashlytics
- Meta Analytics Services
These services help us:
- Analyze application usage patterns
- Monitor performance metrics
- Identify and resolve crashes
- Improve app stability
- Enhance existing features
- Develop future improvements
The information collected is primarily used to improve the quality and functionality of the application.
Diagnostic and Log Data
When technical issues occur, diagnostic information may be collected automatically through third-party monitoring tools.
Such information may include:
- IP address
- Device type and model
- Operating system version
- Application version
- Date and time of activity
- Crash reports
- Error logs
- Device performance information
This information is used exclusively for troubleshooting, maintenance, security, and performance improvement purposes.
Application Updates
We may periodically release updates to improve:
- Security protections
- App functionality
- Performance and reliability
- User experience
- Compatibility with supported devices
Users are encouraged to install the latest available version of the application to benefit from these improvements.
Data Protection
We implement reasonable administrative, technical, and organizational safeguards to help protect information processed through the application.
While we strive to maintain secure systems and practices, no method of electronic transmission or data storage can be guaranteed to be completely secure.
Because Finova does not require account registration, we do not maintain user passwords, financial account credentials, or similar authentication information.
Children's Privacy
Finova is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information through the application, please contact us so that appropriate measures can be taken.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any revised version will be made available through the application or associated policy page and will include an updated effective date.
Continued use of Finova after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: finlora.support@gmail.com