Finlora Privacy Policy
Privacy Policy – Finlora - Check Eligibility
Welcome to the Finlora app. This Privacy Policy explains how we collect, use, and protect information when you use our application.
By using Finlora, you agree to the practices described in this Privacy Policy.
Information Collection and Use
Finlora is a loan eligibility and EMI calculator application designed to help users estimate loan eligibility, calculate EMI values, and understand financial planning.
We do not require users to create an account or log in to use the app.
The app does not collect sensitive personal information such as:
- Passwords
- Banking credentials
- Credit or debit card details
- Government identification numbers
However, certain technical and support-related information may be collected automatically through integrated third-party services.
Customer Support
Finlora includes a Customer Support feature that allows users to send support requests directly from within the app.
When submitting a support request, users may voluntarily provide information such as:
- Name
- Email address
- Message or issue details
Support requests submitted through the app may be securely stored in Firebase Firestore database for customer support and issue resolution purposes.
We use this information only to:
- Respond to support requests
- Improve app services
- Resolve technical issues
- Provide customer assistance
We do not sell or share support request data with unauthorized third parties.
Third-Party Services Used
The app may use the following third-party services:
- Google Play Services
- Google AdMob
- Firebase Analytics
- Firebase Crashlytics
- Firebase
- Meta
These services may collect limited technical information automatically to improve app functionality and user experience.
Advertisements
Finlora uses Google AdMob to display advertisements within the app. Advertising services may collect device-related information and advertising identifiers for ad delivery and analytics.
Analytics and Performance Monitoring
We use:
- Firebase Analytics
- Firebase Crashlytics
- Meta SDK analytics
These services help us:
- Monitor app performance
- Improve app stability
- Fix crashes and bugs
- Analyze feature usage
- Improve user experience
- Deliver better app updates
Log Data
Whenever you use the app, in case of an error, we may collect Log Data through third-party tools.
This Log Data may include:
- Device IP address
- Device model
- Operating system version
- App version
- Time and date of usage
- Crash reports
- App performance statistics
App Updates
We may update Finlora periodically to improve:
- Security
- Stability
- Features
- Performance
- User experience
Users are encouraged to keep the app updated to the latest version.
Data Security
We value your trust and strive to use commercially acceptable methods to protect information handled through the app. However, no method of electronic storage or internet transmission is completely secure.
Since Finlora does not provide account registration or login functionality, we do not store passwords or financial account credentials.
Children’s Privacy
Finlora is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If you believe a child has provided personal information through the app, please contact us so appropriate action can be taken.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Users are advised to review this Privacy Policy periodically.
Contact Us
If you have any questions, suggestions, or concerns regarding this Privacy Policy, you can contact us at:
Email: finlora.support@gmail.com